Contact Us
Website Orders:
Online orders are processed Monday through Friday, within 1-3 business days of order placement, unless indicated in the product description. Orders placed after 12pm EST will be processed the following business day. Please allow extra processing time during busy sale weekends. Please note that your order may ship in multiple packages from different locations. In that case, you will receive separate tracking numbers for all packages.
On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.
Payment:
We accept American Express, Visa, Discover, and MasterCard. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.
Sales Tax:
Sales tax will be charged when applicable.
Promo Codes:
We all love a deal, but there are a few little rules:
▪ Only one code may be used per order.
▪ Sometimes certain items are excluded from special offers. Exceptions will be noted on product detail page and again during checkout.
Shipping:
Every attempt will be made to process and ship your order within 1-3 business days from when it's received. We will email you when the order is shipped. We are unable to ship to APO/FPO or PO Box addresses.
FREE US Shipping Over $50:
All US orders are shipped via UPS or USPS and should be received within 5-12 business days after processing. Delivery time does not include Saturdays, Sundays or holidays.
International Shipping:
All international orders are shipped via BorderGuru, our trusted international carrier and should be received within 5-12 business days after processing. Rates and fees may differ based on country.
Returns:
▪ 525 will accept return items in their original condition and unworn within 30 days from the original shipment date.
▪ A one-time $5.00 restocking fee will be applied to each return package, regardless of how many items are in the order.
Returns Made Even Easier
If you are not satisfied with your online purchase, please follow these simple steps for your return:
▪ Go to https://525america.returnlogic.com/ to enter your email and order number associated with your return. Select if you’d like an exchange, a store credit or a refund applied to your original payment method. If you used a discount code on your original order, we will automatically apply that to your exchange order.
▪ Print out the pre-paid mailing label and Return Authorization Slip. Include the Return Authorization Slip in your package and drop off at your local USPS.
▪ Please allow up to 10 business days from receipt of the item for us to process the return. If it's been more than 10 business days, please reach out to us at customer.service@525america.com and we will get you refunded right away.
Contact Us:
If you have any questions or concerns, feel free to send us an email. One of our team members will connect with you within 1-2 business days.
Customer Service: customer.service@525america.com
Site Operator:
This brand marketplace and e-commerce platform is operated solely and exclusively by JIANGYIN SHERFFER, which is an independently owned direct e-commerce retailer and re-seller of 525 brand products. JIANGYIN SHERFFER is based in Jiangsu, China. JIANGYIN SHERFFER provides services and content via this e-commerce platform on an "as-is" and "as available basis". ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF SERVICEABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE OWNER(S) OF THE DOMAIN NAME AND/OR INTELLECTUAL PROPERTY ASSOCIATED WITH THE GOODS, AND THE MANUFACTURER OF THE GOODS HAVE NO ROLE IN THE OPERATION OF THE BRAND MARKETPLACE OR E-COMMERCE PLATFORM, AND ASSUME NO LIABILITY OR RESPONSIBILITY FOR THE OPERATION THEREOF OR ANY ERRORS OR OMISSIONS CONTAINED ON THIS SITE.